Our seafood is shipped overnight in a re-usable cooler to guarantee freshness. Place your order by 12pm EST Monday through Thursday to receive it the next day. Please note we do not accept orders on Fridays or weekend deliveries.
Your perishable shipment requires a signature for delivery, however if you wish to release the delivery without a signature please call customer service at +1 (800) 865-CRAB (2722).
Francesca's Favorites offers 100% Guarantee.
We guarantee the most premium product in the US. Our seafood is hand selected daily for your ultimate satisfaction.
We guarantee that your product will arrive in pristine condition.
Should you be unsatisfied with your delivery, we need to be notified within 24 hours of delivery.
If we fail to deliver we will replace your order with a gift card to be used at a future date.
Please do not refuse delivery or return any product without contacting customer service.
We reserve the right to investigate claims that we believe may be fraudulent or unfounded.
NOTE - WE ARE CURRENTLY UNABLE TO SHIP INTERNATIONALLY & PO BOX ADDRESSES.
What time will the box be delivered?
Between 8 AM and 6:00 PM the next day, excluding weekends & major holidays.
Can I receive Saturday delivery?
No - orders ship Monday-Thursday except major holidays, enabling delivery Tuesday-Friday.
What is the difference between "Signature Required" and "Signature Release" options for delivery?
Your perishable shipment requires a signature for delivery, and if no one is available to sign for the package, FEDEX will take the package back to its station for pick up. However with a signature release, FEDEX will leave the package at the shipping address should no one be available to accept it. If this option meets your needs, then please call customer service at +1 (800) 865-CRAB (2722).